Artificial Grass Cleaning Company Owner of web site for interpretation purposes – (Supplier, seller, we, us).
Contact Details
Business:
Clean Green Grass Group Limited – Artificial Grass Cleaning Company
These terms and conditions apply to all contracts for the supply of goods and services to you our customer.
These terms and conditions shall be governed by the law of England and therefore be under the jurisdiction of the English courts only.
These terms and condition have been accepted by the purchaser once an order has been made.
There are no rights intended in this policy for any third party.
Ordering
By purchasing from Clean Green Grass customers are entering a binding contract under UK law and agreeing to our terms and conditions.
We retain the right to refuse to accept an order without an explanation.

1 : Inspection / Commencement Of Work:
Clean Green Grass will measure the grass area to be treated on arrival / before work starts. Any discrepancies in the total square meterage that have been given and are booked in for will be discussed with the customer / homeowner. Should your artificial grass square meterage measure bigger than booked in for and in doing so taken to the next maintenance fee bracket – a new total cost will then be given. The difference will be required to be paid for on completion of works as standard.
Prior to the commencement of works and upon inspection, if any artificial grass is deemed to have previous damage, including but not limited to : tearing, shrinkage, loose joints / seems, creasing, lifting, unstable pinning, burns, stains, thinning / thread barring, holes, un-secured base, uneven sub-base / subsidence and the such like these will be noted on the customer form and the customer will be shown and made aware of. A signature of the homeowner will be required if any previous damage has been found before works can begin by Clean Green Grass.
Clean Green Grass will not be held responsible for any further issues from any such damage which has been found prior to work and the above if the homeowner / customer has signed works off to commence (including aged / historical damage clear from a CGG visit)
Bookings:
A detailed schedule will be made of the maintenance dates on your customer form which is signed by the customer / homeowner and Clean Green Grass.
Changes to booked in / scheduled dates by the customer / home owner prior to the date of works, will only be accepted by email and by where a reply / notice has been agreed by Clean Green Grass.
Should a maintenance visit date need to be changed by Clean Green Grass prior to or on the day of scheduled agreed works, every effort will be made to reschedule at a mutually convenient date. All rights reserved.
Any further reschedule dates will be done so where available booking dates allow by Clean Green Grass.
Please read 3e should nobody be at home and allow access to Clean Green Grass

Customer Utility
With some maintenance treatments and in some cases, it may be necessary to use the customers / homeowners utility (water and electric) by way of a hose pipe connection and electric for our powerbrush. This may either be via an outside tap or indoor tap. Any usage is allowed for and allocated within the maintenance / treatment works and cost and will be discussed upon booking.

Payment
Deposit Invoices are required to be settled 24 hours before the booking date, quoting the first line of your address as reference. If we do not receive payment 24 hours prior to your appointment you will lose your allocation.
If a fraudulent transaction has taken place no monies will be returned.
Payment of invoice is the responsibility of the person who’s address the work is being carried out at.

All remaining payments are due on the day of works to be carried out as quoted (taking into account any measurement discrepancies as noted above)
The prices listed in respect of treatments against pet smells are based on 1 pet. Should you have more than 1 pet a revised cost will be given in respect of treatment amounts (severity of odour) It is then the homeowners decision whether or not to take that advice and upgrade.

The prices listed are individual maintenance / treatment charges. Should you require 2 treatments during one visit / maintenance this will be quoted for accordingly but must be requested prior to the day / date of works being carried out.
In order for the discount Loyalty Reward cost to be applicable, full payment must be made for the first 3 maintenance visits. The 4th maintenance visit cost will include the discount with just the remaining balance due on the day. A full breakdown will be given upon booking.
Should the customer / homeowner not be at home or present to allow access to Clean Green Grass to the property on a booked and agreed maintenance visit for whatever reason, an additional charge of £50 will be levied and payable to Clean Green Grass in addition to the total maintenance cost applicable which has been booked. We reserve the right to cancel or charge extra if the garden isn’t ready for our work.
Clause 2d will then be actioned as listed above.

Service
We are not an artificial grass repair company we are simply there to clean the area as detailed within our bespoke quotation to your home.
We cannot be held responsible for any bad joints or badly fitted grass.

Our cleaning system does not work with lawns that have been heavily infilled with sand or that have had selective infills to remove urine smells.
Our cleaning system requires a solid smooth base to work with to give an even clean and we can not use on steep banks.
Customer’s obligations
The customer must enable the Supplier to perform its obligations under this Agreement therefore the Customer shall:
Co-operate with the Supplier by Providing the Supplier with any information reasonably required by the Supplier.

Obtain all necessary permissions and consents which may be required before the commencement of the services and The Customer shall be liable to compensate the Supplier for any expenses incurred by the Supplier as a result of the Customer’s failure to comply.
In the event that the Customer or any third party, not being a sub-contractor of the Supplier, shall omit or commit anything which prevents or delays the Supplier from undertaking or complying with any of its obligations under this Agreement, then the Supplier shall notify the Customer as soon as possible and the Supplier shall have no liability in respect of any delay to the completion of any project. If applicable, the timetable for the project will be modified accordingly. The Supplier shall notify the Customer at the same time if it intends to make any claim for additional costs.
It is the responsibility of the buyer to follow exactly all issues relating to the health and safety guidelines of all products supplied be the seller.

General
We endeavour to ensure that information provided through this website is accurate; however we accept no liability for any inaccuracies, errors or omissions on the site through technical or other reasons.

We reserve the right at any time and without prior notice to make changes and corrections to the contents and Terms and Conditions on the site.

We do not accept liability for any direct, indirect, special, consequential or other losses or damages whatsoever arising out of access to, or the use of, this site or any information contained in it.

The goods shall be subject to the personal insurance of the buyer once the goods have reached the delivery address.
No party will be made liable for Force Majeure including but not limited to acts of god, war, riot, strikes, lock outs, fires, floods, storm, breakdowns of plants or machinery in these circumstances an extension of the obligations can be approved.
Any notification given by either party must be served by e-mail with confirmation received by a returned e-mail or by post with recorded delivery.

Force Majeure
The company reserves the right to defer the date of provision of works, or to cancel the contract if it is prevented from, or delayed in, the carrying on of its business (wholly or in part) due to circumstances beyond the reasonable control of the company including acts of god, governmental actions or restrictions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers, or any inability or delay in obtaining supplies of adequate or suitable materials, or the failure or demise of any source of supply.

Clean Green Grass holds full business Public Liability Insurance with Hiscox UK Insurance.